Participatory Design for Public Services. Innovation in Public Administration

Participatory Design of Public Sector Services

This paper describes a methodology for the participatory design of services in the public sector. The stakeholders participating in the design include three major players, the public which uses the service, the government body which sponsors and finances the service, and the organization (government or third party) that delivers the service. We propose a method for a) gathering the – possibly c...

Participatory Design; A New Approach to Regenerate the Public Space

The following study aims to present an innovative approach for Design. Participatory Design is the model of direct involvement of different social groups in the design from functional tools to environments, social institutions and businesses. Diverse collection of practices has been developed to support this direct involvement by Participatory Design. People are invited to participate during di...

Using public administration theory to analyze public innovation

The study of innovation associated with ICT has been strong on the agenda of academics for many years. This focus can be seen as a response to the continuous effort of practitioners in public administration to innovate both public organizations and policies through the use of information and communication technologies. Such innovations offer the prospect of improving public administration witho...

The innovation deficit in public services

It has long been recognized that government and public sector services suffer an innovation deficit compared to private or market-based services. This paper argues that this can be explained as an unintended consequence of the concerted public sector drive toward the elimination of waste through efficiency, accountability and transparency. Yet in an evolving economy this can be a false efficien...

Public Administration and Innovation by the Poor